Help & Support - Benopro | Knowledge Base & Support Center

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Find answers, learn features, and get support fast with our comprehensive help center.

Frequently Asked Questions

Getting Started

Setup, registration, and onboarding guides for new users.

Beneficiary Management

Adding, tracking, and managing beneficiaries.

VSLA & SACCO

Group creation, savings, loans, and repayments.

How do I register my organization on Benopro?

To register your organization, navigate to the registration page and select "Organization Registration". You'll need to provide basic information about your organization, contact details, and the primary administrator's information. Once submitted, our team will verify your organization and activate your account within 24 hours.

How can I add beneficiaries to the system?

You can add beneficiaries through the web dashboard or mobile app. Navigate to the "Beneficiaries" section and click "Add New". You'll need to provide personal information, household details, and GPS location. For bulk registration, use our Excel template and import feature.

How do I create a VSLA group?

To create a VSLA group, go to the "VSLA Management" section and select "Create New Group". Enter the group name, meeting schedule, and add members from your beneficiary list. You can set savings rules, loan terms, and other parameters specific to your program requirements.

Can I use Benopro offline in the field?

Yes! Our mobile app supports offline data collection. You can register beneficiaries, record VSLA meetings, and capture field data without an internet connection. The data will automatically sync when you're back online.

How do I generate reports for donors?

Navigate to the "Reports" section where you'll find pre-built templates for various donor requirements. You can customize these reports by selecting date ranges, indicators, and beneficiary groups. Reports can be exported as PDF, Excel, or shared via direct link.

Video Tutorials

Learn how to use Benopro with our step-by-step video guides.

Contact Support

Can't find what you're looking for? Our support team is here to help.

Get in Touch

Email Support

info@benopro.co.tz

We respond within 4 hours

WhatsApp

+255 736 002 827

Available 8AM - 6PM EAT

Phone Support

+255 736 002 827

Mon-Fri, 8AM - 5PM EAT

Live Chat

Available on the platform

Real-time support during business hours

Send us a Message

Additional Resources

User Manuals

Comprehensive guides for all Benopro features and modules.

Download

API Documentation

Technical documentation for developers and system integrators.

Explore

Blog & Updates

Latest news, feature releases, and success stories.

Read

Still Need Help?

Our dedicated support team is ready to assist you with any questions or issues.